We’re proud to say our customers are at the heart of all we do and we want to make their experience with us the very best it can be. So when they buy a new home from us, whether it’s a market sale purchase or through shared ownership, it should be an exciting event leaving them completely satisfied with their purchase. However, we know sometimes things may not always go as planned. That’s where you come in. You’ll look in detail into complaints and communications we receive from Abri customers who’ve moved into a new build home, identifying areas of our policies, procedures or systems that might cause these customers to not get the exceptional service they should and propose and implement changes that will put things right going forward. That’s what this role’s all about – doing the right thing for our customers. Excellent analytical, report writing and problem solving skills will all be essential as well as exceptional interpersonal skills as you’ll regularly work with a wide range of internal and external stakeholders and need to quickly build positive and effective working relationships with them, all with the goal of further improving the experience for our customers. This position can be based from any of our offices, Eastleigh, Yeovil or Bracknell. If you’re interested in a new opportunity where doing the right thing and driving the customer experience to new heights is at the heart of all you’ll do, we’d love to hear from you. To learn more about the ins and outs of the job, be sure to take a look at the job description below. Who we are Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient. We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most We’re investing in our communities, to address local issues and create opportunities for everyone As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs. More information about Abri and our strategic objectives can be found at www.abri.co.uk. What you can expect Benefit 4 Benefit 5 Benefit 6 What you can expect 28 days holiday the opportunity to buy and sell holiday Generous pension scheme with contributions up to 10% Money off tons of high street and online retailers Life assurance of 5x your annual salary Generous parental and family leave Health and wellbeing packages Flexible working Free eye tests Cycle to Work scheme About you We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team. Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities. If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you Be yourself Abri is committed to promoting an inclusive culture. We want our colleagues to bring their individual differences, life experiences and knowledge into the workplace and we welcome their contribution to our amazing company. Everyone is different, everyone is unique. To our agency friends We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal. Documents