THE OPPORTUNITY: Macildowie are currently looking for a Customer Service Advisor working for a business based in Leicestershire. This is a permanent position working a shift pattern of 1pm - 7pm, hybrid working and 1 in 4 SaturdaysTHE ROLE & YOUR RESPONSIBILITIES: Dealing with customer queries over the telephone and via email Managing complaints Processing customer orders Contacting customers to deal with price/availability queries Liaising with purchasing and the warehouse Updating customer details General administration duties EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: In order to be considered for this position you must have excellent communication skills both written and verbal, have a positive attitude, be able to deal with people at all levels, be ambitious and driven and be computer literate. You must also have some experience of dealing with customers within an office environment and processing orders.
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