This role is a fantastic opportunity for apprentices who are currently studying for NVQ Level 2/3. Apprentices should note that the salary would be Agenda for Change Annex 21 trainee rate (75% max of band) until they have completed their apprenticeship.
Interview Date: W/C 14th April 2025
An opportunity has arisen for an Assistant IT Support Technician to work within the IT Service Desk team at Barnsley Hospital NHS Foundation Trust on a permanent basis.
The successful candidate will have an existing knowledge of Microsoft Products such as DNS and DHCP and this role will be an opportunity to develop this knowledge further.
This would be ideally suited to someone with a passion for technology and experience of call handling and IT Desktop Support in a fast-paced hospital IT environment.
Main duties of the job
The post-holder will be responsible for providing the ICT Help Desk function. This will include the provision of a call logging and remote fix function via telephone and drop-in. Other duties include some desk-side fixes, the processing of procurement of IT equipment to the Trust, user account creation and maintenance, asset recording, advice to users, and also providing general administration duties.
The post-holder will have opportunities to learn a vast amount of technical skills whilst working within the department. The post requires a highly developed customer focus and the ability to work on your own initiative.
About us
Please note that the Trust reserves the right to close a position early.
Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.
There has never been a better time to join Barnsley Hospital. It is moving at pace and a 'we can do this' attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.
Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.
Job responsibilities
Job Description for ICT Support Assistant
Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.
Person Specification
Experience
* Experience of a call logging system, remote and face-to-face support.
* Experience in a busy IT Helpdesk environment or contact centre.
Qualifications
* Minimum of 3 Grade C or equivalent GCSEs (including English Language and ICT).
* NVQ 2.
* Have passed or working towards Microsoft Desktop Support certifications in Windows 7 and/or Windows 10.
* Working towards a degree in an IT related subject.
Knowledge and Awareness
* A working knowledge of Windows and Microsoft products.
* Experience supporting NHS Mail and Team.
* Able to manage user accounts in Active Directory.
Skills and Abilities
* Keyboard skills.
* Good communication.
* Good organizational skills.
* Excellent telephone manner.
* Ability to work in a team environment.
* Able to accept direction.
* Ability to work under pressure.
Trust Values
* In around 100 words please describe what Equality & Diversity means to you and why they are important.
* In around 100 words please describe a time when you were under pressure but remained calm, compassionate and focused at work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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