An opportunity for a Senior Administrator has arisen with the local authorities on a 6 Month contract Pay Rate: £18.00 Per Hour (PAYE) Location: GU2 4BB, Working Hours: 37 hours per week, Monday to Friday, 09:00 AM - 5:30 PM Typical involvement will include: Guildford Borough Council seeks a highly organized administrator with a keen interest in finance, providing effective support across financial functions. Skilled in managing service requests, maintaining finance systems, and ensuring smooth daily operations. Customer-focused with a proactive approach to problem-solving and delivering high-quality administrative support.Duties and Responsibilities: Daily and historic suspense account clearing Downloading and reviewing the previous day's bank statements Process tells us once notifications Review and respond to transfers enquiries Open and sort post Set up Direct Debits Investigation and resolution of unpaid Direct Debits Manage recurring invoices (monthly, quarterly, annual) and subscriptions Debt Recovery - issuing letters Identify write offs Setup payment plans Manage and approve customer amendments/new customers Review and respond to internal & external inquiries Council Tax refunds Processing refunds Load manual payments Support with the payment runs Process general purchasing requests Bank Account Monitoring income allocations Card Payments Reconciliation Process card payment chargebacks Review banking queries Escalate of reconciliation issues to the Finance Specialists Bank Statement Analysis Carry out any additional duties or functions as may be requested by managementQualifications and Experience: NVQ Level II Business Administration OR Customer Service OR three years' relevant administration experience Previous administrative experience is advantageous. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Strong organizational and time management skills. Excellent communication skills, both written and verbal. Attention to detail and ability to multitask. Ability to work independently and as part of a team. Relevant administrative or office-related qualifications are a plus. Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying