Scheduling Operations Planner Location: Eastleigh Salary: Up to £14.50 per hour Contract Type: 12 weeks with view of 11 month FTC afterPart time: 22.2 Hours per week We are looking for a Scheduling Operations Planner to join our team. This role is responsible for planning and coordinating the working day of trade operatives to ensure all responsive works are assigned efficiently. The position focuses on maximising productivity, reducing costs, and maintaining high standards of customer service, while ensuring health and safety and vulnerability considerations are met.
Responsibilities Manage and oversee multiple diaries, ensuring operatives have optimised schedules with minimal travel time
Coordinate and schedule repairs, ensuring jobs are allocated to the right trade at the right time
Deliver excellent customer service by responding to queries and ensuring jobs are completed efficiently
Handle inbound and outbound calls and emails to confirm appointments, resolve scheduling conflicts, and liaise with operatives, contractors, and residents
Prioritise emergency repairs and overdue services in line with service level agreements
Arrange follow-up visits where necessary and coordinate materials, scaffolding, and equipment with suppliers and contractors
Ensure operative...