The Key Account Manager is responsible for managing medium to large customer accounts, ensuring the highest levels of customer service for Key DX customers. Proactively engaging with customers to identify possible issues or upcoming increases in volume while driving additional revenue through growth.
1. Communicate with customers on a proactive basis ensuring that they receive the highest levels of customer care.
2. Negotiate annual price increases and drive additional revenue through upselling and sourcing additional lines of business with current customers.
3. Resolve customer issues at all levels working closely with local customer service and operational teams.
4. Provide a flow of information between the customer and the business.
5. Produce weekly and monthly service reports.
You will be friendly, hard-working, and love the buzz of getting things done. We love team players, and here at DX, we are committed to providing our people the technical and personal skills to progress their careers. Previous experience in a logistics/distribution environment in a similar role is essential.
We are a leading independent parcel, mail, and logistics services company operating throughout the UK and Ireland, delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day, and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team? At DX, we know our people are the foundation of our success. We are passionate about you developing your career with us; if you want to progress your career, DX will provide the training and the opportunities! Whatever you choose, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.
Benefits include:
* Competitive Rates of Pay
* Holidays: 25 days + Bank Holidays
* Long Service Recognition Scheme
* Enhanced Maternity & Paternity
* Company Pension Scheme
* Life Assurance
* Employee Assistance programme including 24/7 Virtual GP
* DX Discounts Portal
* Excellent opportunities for career progression and more!
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