Job Description
Primary Care Relationship Manager | Spire Bristol Hospital | Full time | Competitive Salary plus fantastic benefits | Free Parking
Spire Hospitals are looking for a Primary Healthcare Relationship Manager for their Bristol location.
Role Purpose - The purpose of the Relationship Manager will be to grow Primary Care referrals (patient numbers and revenue) by making Spire Healthcare the first choice for patient referrals from GPs, Allied Health professionals such as Physiotherapists and Osteopaths and to identify and maximise business development opportunities presented by commissioning groups.
Duties and responsibilities:
- Plan and deliver a Primary Care engagement programme in consultation with the Hub Sales and Business Development Director to target an agreed mix of GP practices and other primary care professionals. Devise your own time, activity, and workload to ensure achievement of monthly targets within the primary care contact programme.
- Plan and deliver a Primary Care education programme as part of the wider engagement plan. Developed in consultation with the Hub Sales and Business Development Director, this should reflect specialities and services that have an agreed focus as part of AOP.
- Work in partnership with central teams to plan and execute email campaigns and events using agreed processes and systems.
- Education should include clinical workshops, surgery seminars and other education events for target GPs, CCG's and allied health professionals. Work with GP Vocational training programmes to provide education for trainee GP's. Provide education for Patient groups within the catchment area.
- The post holder maybe asked to work alongside the Self-Pay Sales team to plan and deliver patient awareness events.
- Undertake lead generation, virtual and face-to-face meetings with Occupational Health Nurses/Manager/Managing Directors, Practice Managers, referring GPs, CCG's and allied health professionals in order to build strong working relationships; to promote the Hospital's services, consultants, and standards; and to facilitate smooth administrative processes.
- Act as a point of contact and subject matter expert on Primary Care relations, liaising with hospital departments to fix communication or administrative problems that are hampering relationships with primary care referrers. This could include but is not limited to obstacles sending referrals by either traditional routes or Spire Connect.
- Maintain a Primary Care contacts database and log all contacts, opportunities and six- monthly sales data on CRM. Use contact log to produce monthly sales activity report.
- Collate GP referral data quarterly - in order to measure outcome of own relationship activity and to identify new contact opportunities.
- Maintain a thorough working knowledge of the services and its consultants.
- Act as Spire Hospitals ambassador to the primary care community, displaying a professional, caring and friendly approach at all times, and Champion the needs and interests of primary care referrers within the sites
- Undertake training and development relevant to the post
- Who we're looking for:
- Face-to-face field sales experience within a corporate or healthcare environment
- Evidence of results achieved through customer relationship management
- Excellent communication and presentation skills
- Succeeding together: We work together, learn from each other and celebrate success
- Being Outstanding: Being authentic, being flexible and adaptable
- Delivering on our promises: People can trust us to do what we say we'll do
- Driving licence is essential
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Save an average of £50 per month with our free onsite car park
- We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
For further information about this role or for an informal conversation about the range of career options available with Spire please contact Katie via
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
About Us
At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We're committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.
We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated 'Good' or 'Outstanding' by the Regulators; these are sector leading standards.
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