We are seeking a highly motivated and hands-on Food & Beverage Operations Manager to support in overseeing the service standards and operational excellence of all restaurants and bars within our hotel. This role is critical in ensuring exceptional guest experiences by actively working on the floor, mentoring managers, and implementing best practices. The successful candidate will be a strong leader with a passion for hospitality, a keen eye for detail, and the ability to drive continuous improvement., Operational Excellence
* Lead by example, actively working in all outlets to assess and improve service delivery.
* Ensure consistency in food and beverage quality, presentation, and service standards.
* Identify operational challenges and implement solutions to enhance efficiency and guest satisfaction.
* Monitor and analyse guest feedback, implementing action plans for improvement.
* Work closely with the culinary team to ensure seamless coordination between front-of-house and back-of-house operations.
Team Development & Training
* Provide hands-on coaching and mentorship to restaurant managers, venue managers and bars manager, helping them develop strong leadership and service skills.
* Design and deliver structured training programs to enhance service excellence, upselling techniques, and guest engagement.
* Foster a culture of accountability, teamwork, and continuous learning.
* Conduct regular performance reviews and set clear development goals for managers and supervisors.
Financial & Strategic Management
* Support managers in optimizing labour costs, inventory control, and operational budgets.
* Assist in driving revenue through upselling initiatives, menu engineering, and special promotions.
* Work closely with the marketing team to enhance guest experiences through events and seasonal offerings.
* Ensure compliance with all health and safety regulations, licensing laws, and hotel brand standards.
Minimum 5+ years of food and beverage management experience in a 4 hotel or high-end restaurant setting.
* Strong leadership skills with a proven track record of mentoring and developing teams.
* Hands-on operational experience in both restaurant and bar environments.
* Excellent knowledge of service standards, guest relations, and hospitality best practices.
* Financial acumen, including experience with budgeting, forecasting, and cost control.
* Ability to work under pressure in a fast-paced, dynamic environment.
* Strong communication and interpersonal skills, with a natural ability to inspire and motivate.
* Must be able to work evenings and weekends to suit the business needs., Degree or diploma in Hospitality Management or a related field (preferred).
* Food Safety & Hygiene Certification (preferred).
* Sommelier or beverage certification (a plus but not essential).
A Friendly & Supportive Team - Work in a fun, welcoming environment where team spirit and well-being are a priority.
* Grow with Us - We invest in our people. Whether you're looking to develop new skills or take the next step in your career, we'll support you every step of the way.
* Career Progression - With multiple hotels, departments, and roles, you'll have plenty of opportunities to grow and explore new career paths.
* Leadership Development - Get access to our Be A Leader programme and develop the skills to take your career further.
* Exclusive Discounts - Enjoy free leisure membership for you and a partner, 30% off retail, 50% of food and drinks, plus great savings on hotel activities.
* Team Rate Hotel Stays - Take time to recharge with discounted stays at all of our hotels from just £30 per night - where will you explore next?
* Refer a friend initiative - earn a bonus up to £250-£500 for each successful team member or manager you recommend to us.
* Guest mention incentive - earn an extra £5 for each guest review which positively mentions you.
* Live-in Accommodation - On-site housing is available, with bills included, making your move stress-free.
* Free Meals on Shift - Stay fuelled and focused with delicious staff meals while you work.
* Wellbeing Support - Access 24/7 confidential support via the Penninsula Employee Assistance Programme, covering mental health, financial advice, and more.
* Team Events & Annual Staff Party - We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.
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