About the role
We have an exciting opportunity for 2 Enquiries Coordinators to join our Business Development team based in Hemel Hempstead. You will join us on a full-time, permanent basis, and in return, you will receive a salary of £25,000.00 pa DoE plus benefits.
About Us
At OSD Healthcare, we are pioneering a new approach to private healthcare. We are committed to combining the skills of our healthcare professionals with the very best in medical technology, ensuring we deliver the best possible care to our patients.
Our mission is to make private healthcare affordable and accessible, providing outstanding patient care - 7 days a week, 365 days a year.
Your responsibilities will include:
* To be responsible for intercepting, logging, handling and booking all incoming enquiries and referrals received by OSD Healthcare.
* The focus of this role is to convert enquiries and referrals into bookings.
The successful candidate will be expected to work on a shift basis, working 37.5 hours per week over a 7-day rota during the hospital operating hours. The rota is not fixed and is subject to change to meet operational needs; you will be required to work weekends and bank holidays in accordance with the rota.
About you
The ideal candidate will have the following qualifications, skills and experience:
* Good standard of general education with GCSE (or equivalent) including English and Mathematics.
* Experience of working within a fast-paced enquiries team, hospital admin or call centre/tele sales environment using CRM systems.
* Handling sensitive conversations.
* Administration and clerical experience with the ability to process data effectively and accurately and work in a methodical, systematic way.
* Experience of dealing with the public/patients.
Benefits we offer
We are dedicated to making a positive impact on the lives of those around us – for our staff as well as our patients. To deliver outstanding healthcare, our staff are one of the most important factors in our success.
Benefits include:
* 33 days annual leave including bank holidays, increasing with length of service and opportunity to buy/sell leave.
* Contributory pension scheme.
* Life Insurance.
* Private Medical Insurance (upon completion of probationary period).
* Contribution towards eye care.
* Cycle to Work Scheme.
* Employee Assistance.
* OSDH Discount.
* Discounted Cinema Tickets.
* Car Discounts.
* Free on-site parking.
Applicants must have the right to work in the UK. Please be advised that if you are invited to attend an interview, you will be required to provide proof of your right to work in the UK.
Please note - this role does not qualify for a Certificate of Sponsorship.
Click apply today to be considered for the Enquiries Coordinator role – we would love to hear from you!
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