Job Description
Customer Service Administrator\n Leicester, free onsite parking\n Up to £25,000 opportunities to increase this\n Monday – Friday, 09:00 – 17:00 (flexi hours available)\n \n Have you considered working in FinTech? Do you want to start a career or sidestep your career into the world of SaaS?\n We have the perfect role working for a market leader where you will provide administrative support to their existing client base.\n \n My client:\n With a strong track record of success and continuous expansion, they are seeking a Customer Service Administrator to join their thriving team in Leicester. This role offers an excellent opportunity to join a company who pride themselves on innovation with the fintech space.\n \n You will be responsible for delivering high-quality administrative support, ensuring compliance with regulatory requirements, and maintaining excellent client relationships. \n \n The role:\n\nManaging shared inboxes ensuring customer queries are dealt with in a timely manner.\nAnswering inbound calls. \nMaintaining accurate and up-to-date client records.\nEnsuring compliance with FCA regulations and internal company policies.\nAssisting senior management with administrative and operational tasks.\nLiaising with internal departments, including the technology team, to resolve client issues efficiently.\nProcessing and managing documentation in line with legislative guidelines. \n The candidate:\n\nWe welcome applications from graduates and entry level candidates as previous experience isn’t essential.\nA high level of accuracy and attention to detail is integral.\nThe ability to problem-solve.\nStrong customer service skills .\nExcellent written and verbal communication skills as most queries are handled via email\nA professional and client-focused approach.\nThe ability to work independently and collaboratively within a team.\nMust be happy to work from the office, hybrid working may be offered once promotion has been passed. \n \n What’s on Offer?\n\nOvertime available paid at x1.5 \nCareer progression opportunities.\nFree refreshments \nA supportive and professional working environment.\nModern office with free on-site parking \n \n To apply, please submit your CV today