Case Manager Bridging Finance London Hybrid (2 days a week from home) £35-£37k We are looking for a Case Manager, for an Award Winning Bridging Lender, based in the West End. The role is focused on providing assistance to the underwriting team, supporting the underwriters with day-today processing of loan applications from application stage through to completion. Responsibilities: Managing a pipeline of cases pro-actively to ensure swift completion of applications Ensure timely, accurate and appropriate responses to telephone calls/enquiries or correspondence Running various security and KYC checks on borrowers. Reviewing application forms and loan documentation Dealing with queries from introducers direct clients and third parties Obtaining and chasing quotes from third parties Organising and maintaining internal digital filing systems Accurate Data entry and continual updating of internal CRM systems Proactively identify process improvements/issues before they impact service Work effectively and collaboratively as part of a team and wider stakeholders of the business. Manage the handover of the loan once complete to the servicing team. Skills and experience: Minimum of 2 years mortgage case management experience Previous experience of working at a bridging/specialist lender is advantageous Strong communication skills Strong attention to detail and high standards Organisation and prioritisation of workload Ability to multi-task and work on your own initiative with a flexible approach to work