Sector: IT & Telecoms Type: Permanent
Contact: Gautam Raval Job Published: 3 days ago
2nd Line Support Engineer
Hove Area
Are you a talented IT professional looking for an exciting opportunity to showcase your skills?
We are seeking a proactive and customer-focused 2nd Line Support Engineer to join our client's dynamic team at a leading IT managed service provider company.
The successful candidate would desirably have a driving license as you will be required to visit clients' sites.
* Access to pool vehicles for work related activities
* Located on the seafront by the Lady Bee Marina with nearby cafes and beach
* 5 minutes from train station and bus routes
* Large modern air-conditioned office
* Friendly working environment with regular social events
* High spec workstation setups including Nitro chairs
* Training
* Free drinks and snacks
* Breakout area for pool, table tennis and air hockey.
* Holiday entitlement increases based on length of service
What the role entails:
Some of the main duties of the 2nd Line Support Engineer will include:
* Manage multiple tickets and projects
* Assisting technical support requests within the team and working on 2nd line tickets and projects.
* Keeping the IT documentation up to date
* Meet and exceed SLAs
* Ensure good communication to both customers and staff
* Direct reporting and working closely with the senior management team.
* This is an office based role. Some onsite works where required.
* Occasional overtime offered
What experience you need to be the successful 2nd Line Support Engineer:
* Ability to work independently and as part of a team.
* Working in a pressurised environment handling multiple tickets and incoming requests
* Exceptional customer service skills and engagement.
* Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS)
* Experience of working with network technologies (Firewall, Switches, Routers, Wi-Fi)
* Experience in Cloud Solutions (Microsoft Office 365, Azure)
* Experience in Storage Solutions (NAS, SharePoint)
* Experience in Virtualisation Technologies (VMWare, Hyper-V)
* Experience with RMM Management
* Experience with PSA Management
* Experience with Document Management Systems
This really is a fantastic opportunity for a 2nd Line Support Engineer to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!
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