Lead Service Designer We’re looking for a Lead Service Designer to join our wider Digital Technology & Data team at Co-op on a 12-month fixed-term contract in Manchester. In this role, you’ll play a key part in creating products and services that provide value to our members. This is a hybrid opportunity, with occasional in-person team meetings in the office. As a Lead Service Designer at Co-op, you’ll help to lead and shape service design, working closely with our product teams to make sense of complex systems. If you’re experienced at aligning user experience with business objectives, this is a great chance for you to help us use digital technologies to make a real difference. What you’ll do Lead the strategic and ongoing improvement of services used by our customers and members Research, design, and test end-to-end services Create service journey and process maps Champion a data-informed approach to service design by collaborating across teams to identify and prioritise appropriate metrics, ensuring services deliver measurable value Make accessibility considerations a priority in your service design decision-making Collaborate with Delivery and Engineering colleagues and look for ways to continuously improve our ways of working Help to establish a service design community of practice that meets regularly to share knowledge and experience This role would suit people who have Experience working as a Service Designer within an agile, multi-disciplinary environment Experience of mentoring and coaching other Designers and supporting their development Experience using measurement frameworks Strong knowledge of service design methods The ability to use research to analyse user behaviour and motivations Excellent communication and collaboration skills, with the ability to share technical information with non-technical audiences Excellent relationship-building skills, with the ability to influence and challenge people inclusively Why Co-op? If you’ve got the skills and experience we’re looking for, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). You’ll also get: Private healthcare An annual bonus (based on personal and business performance) 28 days holiday plus bank holidays A pension with up to 10% employer contributions Access to a subsidised onsite gym (at our Manchester HQ) Coaching and training to support your career development Wagestream – a money management app that gives you access to a percentage of your pay as you earn it Grocery Aid – 24/7 access to a range of emotional, financial, and practical support services for you and your family Building an inclusive work environment At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.