Customer Relationship Manager | United Kingdom | req125006
We are looking for a Customer Relationship Manager to strengthen our team!
YOUR ROLE
As a part of the business development activity, you are responsible for managing customer relationships and needs proactively, on a day-to-day basis. It is expected to be process oriented, pay close attention to detail and have analytical and strategic thinking skills. You are also responsible for the customers assigned to them and the consequences thereof including failure to support, for which corrective measures should be taken according to prevailing procedures to avoid recurrence.
YOUR RESPONSIBILITIES
Drive operational excellence for assigned accounts.
Monitor and improve service delivery on all escalation.
Maintain and foster strong long-term relationships with key customers.
Identify new opportunities to increase business footprint with key accounts.
Serve as a liaison between clients and the Business Development group.
Maintain open channels of communication between Sales, Operations, and Quality Assurance.
Collaborate with Business Development to propose customer-specific expectations.
Maintain Standard Operating Procedures (SOP) and Customer Operating Procedures (COP), up- to -date.
YOUR SKILLS AND EXPERIENCES
Proven experience in customer relationship management or a similar role.
Experience in the logistics or supply chain industry.
Strong strategic and analytical thinking skills.
Excellent communication and interpersonal skills.
Ability to manage multiple tasks and projects simultaneously.
#LI-DM1
GOOD REASON TO JOIN
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
ABOUT KUEHNE+NAGEL
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
Dijana Mihic
+49 (0)304036371605
TPBN1_UKTJ