Reference: 1MSsheff_1739198888
Posted: February 10, 2025
A Resident Liaison Officer is required to join the team with a large social housing contractor to work in the Chesterfield/Sheffield area on a kitchens and bathrooms scheme. The duration of the contract is for 8-12 weeks, which could be extended.
Ideally, you will be an experienced Resident Liaison Officer with knowledge of energy efficiency and/or planned maintenance programmes. A strong communicator with excellent customer service and good IT skills is essential.
Job Role Includes:
* Managing and providing consultation and support to residents prior to, during, and after works to their homes, ensuring consistently high levels of customer satisfaction.
* Attending client representative and resident meetings, ensuring the highest level of customer service is provided at all times.
* Developing effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community.
* Maintaining professionalism and the highest standard of service.
* Providing an efficient, courteous, and professional service to all telephone callers.
* Generating and distributing written correspondence to residents in line with the programme of works.
* Carrying out choice events, consultation events, and individual consultations with residents regarding future work.
* Maintaining access to properties and visiting residents' homes at the frequency determined by the scheme.
* Managing the residents' complaints procedures as a point of escalation.
Essential: Driving Licence, own transport, previous experience in a similar job role.
* Monday to Friday, 8am - 4pm - 37.5 Hours Per Week.
* Street Parking.
To Apply:
Please apply via CV or call Aran/Danielle at 07753 497508 for further details or to apply!
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