Operational Change Manager role requires leading Operational Change Initiatives in CSO, managing risk, and strengthening controls.
The role involves creating, communicating, and implementing Operational Change Initiatives, managing stakeholders, and ensuring delivery accountability.
Key Responsibilities
* Lead in the creation, communication, and implementation of Operational Change Initiatives in CSO.
* Work with the PMO to support initiatives as necessary.
* Create and maintain detailed project plans covering all deliverables and dependencies.
* Assess and manage risk, removing or reducing barriers towards realizing goals.
* Deliver status reporting by providing against milestones, and transparency of risks and issues.
* Coordinate direct and matrix management of internal and third-party resources.
* Create communication materials for multiple levels of stakeholders.
* Manage day-to-day activities while ensuring delivery accountability is in place.
* Ensure projects and initiatives meet agreed delivery requirements and acceptance criteria.
Key Skills and Requirements
* Experience of working on Operational Change activity with good understanding of the client's Change frameworks.
* Relationship building, stakeholder management, and great communication skills.
* Ability to make evaluative judgements based on analysis to resolve problems.
* Skilled in the use of Microsoft Office, including spreadsheets, presentation tools, word processing, and Project, and Programme Management software tools.
Desirable Skills and Qualifications
* Experience in leading and managing multiple stakeholders within a complex matrix environment across multiple geographies.
* Experience of project mobilisation, initiation, and planning in addition to management of established projects.
* Demonstrable security awareness, and understanding of security in the broad business context.