Job Title: Network Operator
Reference: 39798
Division: Asset Operations & Capital Delivery
Location: Reading - Kemble Court - RG2 6AD
Contract Type: Permanent
Full/Part-time: Full-time
Salary: This role will be paid from £29,040 to £35,000 per annum depending on skills and experience
Job Grade: A
Closing Date: 20/02/2025
As a Network Operator, you will be part of the only Thames Water Operations team that covers water supply from source to tap.
As a team, our main purpose is to identify emerging risks within our water supply system and implement solutions and mitigations to ensure our objectives for Health and Safety, Water Quality, customer service, leakage minimisation, and energy usage optimisation are achieved.
As part of the Water Control team, you will contribute to the here-and-now delivery of a 24/7 service to our customers.
What you’ll be doing as a Network Operator:
* Using our technology to identify problems before they happen and minimise disruption to customers.
* Ensuring the water we provide meets strict water quality standards to protect public health.
* Providing technical guidance and advice during emergency work to prevent environmental damage and keep customers’ taps running.
* Keeping two steps ahead of constantly changing supply and demand patterns, influenced by factors such as the weather, social behaviours, and even pandemics.
* Assisting with the delivery of multi-billion-pound engineering projects.
* Enabling the essential maintenance of Thames’ vast asset base whilst ensuring we continue to deliver for our customers.
* Assessing incoming information from e-mails, phone calls, direct messaging, and the control room systems to ensure risks are identified and responded to in priority order and high-consequence risks are escalated to the incident team as soon as possible.
Base Location: Kemble Court in Green Park, Reading, located just off the M4 and a 20-minute bus ride from central Reading.
Working Hours: This role involves working 12-hour shifts day and night on a shift pattern involving 14 days on, and 28 days off spread over a 6-week period (to be discussed further during the application process), ensuring a great work-life balance.
What You Should Bring to the Role:
* Experience in analyzing and interpreting data to make informed decisions, solve problems, and achieve operational outcomes.
* Comfortable using IT tools, including Microsoft Word, Excel, and Outlook, with a willingness to adopt new digital tools quickly.
* Excellent communication and interpersonal skills for working with colleagues, stakeholders, and customers.
* Knowledge of SCADA and GIS systems would be a plus but not essential.
* Experience in water treatment, networks, or regulation will be beneficial.
* A full driving license and access to your car are essential due to site travel.
What’s in it for you?
* Competitive salary from £29,040 to £35,000 per annum depending on skills experience; a full training and development programme is provided to ensure you feel confident in the role, and great opportunities for career progression.
* 24 days of annual leave, increasing to 28 days with length of service (plus bank holidays).
* Generous Pension Scheme through AON.
* Access to lots of benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers, and life assurance.
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements, and excellent benefits.
Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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