Summary
City College Plymouth are looking for someone to join their busy administrative team. The Admin Hub provides cross-college support to all curriculum delivery and management teams. Working at City College Plymouth provides great benefits, including 29 days annual leave, plus Christmas closure.
Wage
£14,700 a year
Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday 8:30am - 17:00pm Friday 8:30am -16:30pm
37 hours a week
Start date
Wednesday 30 April 2025
Duration
1 year 6 months
Positions available
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Undertake frontline face to face customer support duties, as well as phone calls and processing email queries.
* Support the team with administration duties, including producing letters, spreadsheets and reports.
* Maintain filing systems, in line with college procedures.
* Supporting open days, parent's evenings and various events.
Where you’ll work
Kings Road
Devonport
Plymouth
Devon
PL1 5QG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
CITY COLLEGE PLYMOUTH
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* In this role, you will be required to undertake the Level 2 Customer Service Practitioner Apprenticeship, which is combined with additional business administration units.
* The training will be delivered in the workplace through assessment visits.
* On completion of the programme, you will complete an End Point Assessment.
* The delivery of training will take 15 months with an additional 3 months added to complete the end point assessment.
* Functional Skills in maths and English, if required.
Requirements
Essential qualifications
GCSE or equivalent in:
* English (grade 4/C)
* Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Team working
* Non judgemental
* Patience
Other requirements
In this role you will be required to work with young people and vulnerable adults. Employment will be subject to DBS checks.