Role: Customer Service Advisor
Permanent
Salary: £25,700 + benefits such as a non-contributory 10% pension, private medical insurance, performance-related bonus, and 23 days holiday plus 5 additional family care days. There are opportunities for pay increases based on progression within the company.
Location: Surrey - 2 days in the office rest from home Mon-Fri between 8am-6pm
Start date: March 2025
Are you a natural communicator with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where your ability to engage and influence drives impactful results? Randstad are looking for 40 energetic and self-motivated Customer Service Advisors to join a Client in the Investment industry they have partnered with.
Responsibilities of this Customer Service role
* Handle direct customers or Independent Financial Advisor (IFA) interactions through a range of channels, primarily phone and also email and letter - understanding their needs to provide the right solutions to them.
* Take ownership of every customer interaction to ensure issues and enquiries are resolved to the satisfaction of the customer and the business.
* Explain UK products & services as well as provide guidance on tools and sources of information to empower customers to self-serve.
* Adhere to the call process ensuring application of best practice in call introduction, query identification, resolution and call closure.
* Acknowledge and manage customer complaints, striving to achieve early resolution where possible.
* Quickly and efficiently escalate risk, potential fraud or vulnerable customer situations, ensuring escalation to the appropriate person.
Your skills and experience for this Customer Service role
* Prior experience of working in a Customer Service industry - preferably within a corporate environment.
* Strong telephone and verbal communication skills.
* Active listener.
* Passionate about delivering positive solutions for customers.
* Experience in using technology platforms to deliver a service and a willingness to learn new technologies.
* Proactive team player with a desire to improve knowledge and contribute to positive team dynamics across the Department.
If this role is of interest in this Customer Service role then click Apply Now where a member of the Randstad team will be in touch should you be shortlisted for the role.
Randstad Business Support is acting as an Employment Agency in relation to this vacancy.
Key Responsibilities
* Handling queries related to investment products.
* Explaining Client services to customers.
* Resolving customer issues.
* Responsible for escalating any risks or vulnerable customer situations when necessary.
Skills
* Accuracy
* Assertiveness
* Attention to detail
* Communication
* Customer care
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