First Line Analyst First Line Analyst L3 Rate£17.00/Hr through UMBLocationRaynesway - Derby DE21 7BE Contract 2 Months Job Description:7am-7pm shift Rota with the potential for on-call work as an addition:07:00 – 15:3007:30 – 16:0008:00 – 16:3008:30 – 17:0009:00 – 17:3010:30 – 19:00 Day to day duties and expectations Call taking Queue management Good time keeping (scheduled adherence) To deliver outstanding service by understanding users' IT and business needs To provide centralised advice and support to customers in line with contractual arrangements. Flexible working approach due to working hours. Be able to deal with upset users from all levels of the business Provide a single point of contact for users Develop and maintain rapport with end users Able to differentiate between numerous customer applications. Skills/experience required in detail Active SC clearance mandatory Good communication skills Able to use active listening skills to know what users are asking Proven customer service skills Positive, enthusiastic and supportive Ability to work under pressure Effective keyboard skills Ability to take ownership of incidents and resolutions Be able to talk and type Good troubleshooting/ problem-solving skills IT knowledge-Microsoft products; Word, Excel and Outlook. Next StageConversation with a recruiter to assess suitability. Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role – please let me know. 4590175