Job Title: Change Manager Salary: £45,000 Aprox £5,000 a year on-call Location: Hybrid Working, 1 day a week in West Birmingham Location Working Hours: Mon-Fri 08:30-17:00 and On-call 7 days in a month Travel Required: Yes occasional Job Description: Our client is seeking a proactive and experienced Change Manager to oversee and drive improvements within our Operational Change Management function. You'll own and manage all aspects of the process, ensuring changes are effectively logged, assessed, authorised, and implemented with minimal risk to services. Key Responsibilities: Own, enforce, and promote the Change Management process. Manage change schedules and ensure changes meet objectives. Track and report on rejected, approved, and completed changes using ServiceNow. Collaborate with stakeholders and suppliers to evaluate risks and communicate impacts. Chair and coordinate Change Advisory Board (CAB) meetings. Support ITSM and Service Delivery teams, including participating in on-call rotas. Identify and implement service improvements. Skills & Experience: Proven experience in IT Change Management ideally within a multi-client Managed Service Provider. Strong customer service and stakeholder engagement skills. Proficiency in Microsoft Office; ServiceNow experience is desirable. ITIL v4 Foundation Certification is a plus. Person Specification: Excellent communication skills with strong attention to detail. Methodical, analytical, and results-driven approach. A self-motivated, team player with a commitment to high standards. Adaptable, with the ability to handle multiple priorities. What We Offer: Be part of a collaborative team focused on delivering exceptional results. You'll play a key role in shaping and improving how our client manage change while working in a supportive, remote-first environment.