Information Technology Operations Manager
This range is provided by Peaple Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced Head of IT to lead their IT function. This critical role will support a team that serves approximately 750 members of staff, ensuring the smooth implementation of our existing IT strategy whilst successfully managing the day-to-day IT operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure.
Role and responsibilities
* Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals, ensuring effective and timely delivery of IT projects.
* Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment.
* Service Desk Management: Ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple offices.
* Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs and comply with established SLAs. Implement best practices for IT service management and continuous improvement.
* Infrastructure and Operations: Lead IT infrastructure initiatives to ensure robust and reliable systems. Ensure compliance with relevant regulations and manage operational risks effectively.
* Stakeholder Engagement: Collaborate with senior management and other stakeholders to understand and address IT needs. Communicate IT developments and initiatives effectively across the organization.
Skills & Qualifications
* Bachelor’s degree in Information Technology, Computer Science, or a related field.
* Proven experience in a senior IT management role, ideally within the legal sector or a professional services environment.
* Strong understanding of IT service management, IT infrastructure, and operations management.
* Demonstrated ability to implement IT strategies and lead large-scale IT projects.
* Excellent leadership and team management skills with a track record of developing high-performing teams.
* Strong problem-solving and decision-making abilities.
* Outstanding communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
Benefits
* Minimum of 25 days holiday plus bank holidays
* Two Corporate Social Responsibility days
* Birthday day off
* Death in service equivalent to twice annual salary
* Auto enrolment pension scheme
* Employee Assistance Programme
* Discounts for local businesses
* Professional fees paid (subject to requirement for your role)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Professional Services
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