Locations: Field Based - Shetland (ZE), Orkney (KW), Lewis and Harris (HS), Oban (PA), Falkirk (FK), Aberdeen (AB), Edinburgh (EH), Glasgow (G), Motherwell (ML), Newport (NP), Southampton (SO), Hereford (HR), North London (N), West Central London (WC), North/Northwest Wales (LL), York (YO), Inverness (IV), Bath (BA), Blackpool/Lancashire (FY), Perth (PH)
Salary banding: £35,950
Experience: Fully Qualified Smart Energy Engineer
Working pattern: Full-Time
Reporting to: Smart Team Manager
Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.
This role in 3 words: Customer Centric, Specialist, Rewarding
Top 3 qualities for this role: Communication, Safety Originated / Technical, Resilience
Everyone belongs at OVO
At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences, and backgrounds to join us.
Teamworking for the planet
We’re offering an exciting opportunity to join OVO as a qualified Smart Energy Engineer. You’ll be working at customers' homes delivering a service we can be proud of and helping us achieve our mission of driving progress towards net zero carbon living.
This role in a nutshell:
You will play a key role in supporting our customers and OVO onto the path of Zero Carbon by visiting our customers, offering amazing Customer Service, carrying out Smart installs, and providing fantastic energy efficiency.
You will report directly to the Metering Team Manager. As a team, you will hold responsibility for safely carrying out smart metering installations and maintenance, providing excellent customer service, and promoting energy efficiency.
You’ll be working 42.5 hours per week based in one of the areas listed above, with some travel required for training, team connections, and to support customer demand. The role involves driving one of our EV vans for work purposes only.
Your key outcomes will be:
* Deliver the highest possible level of customer satisfaction by becoming a brand ambassador and understanding how you can make a difference.
* Engage with customers on the benefits of smart meters, including how to monitor and reduce their energy consumption.
* With support and coaching, continue to develop your skills.
* Ensure you have the right materials stocked in your van and communicate proactively before visits.
* Adapt working methods to install smart metering systems in various customer environments.
* Look for opportunities to work collaboratively with peers and colleagues.
* Take ownership of your work and refresh your knowledge and skills regularly.
* Carry out risk assessments to ensure safety for yourself, customers, and their property.
Systems: Safety Culture, Bybox, Zeno, Smartphone/handheld device
You’ll be a successful Smart Energy Engineer at OVO if you:
* Hold a CCN1/CMA1 & MET1 or Level 2 Smart Meter Diploma.
* Have a minimum of 6 months experience as a Smart Energy Engineer / Dual Fuel Meter installer.
* Hold a current full manual driving license (with up to 6 points) valid in the UK.
* Have a strong desire to learn and develop, using creative thinking.
* Demonstrate behaviours that align with our OVO values, including getting things done better together.
* Value different perspectives, skills, and experiences.
* Are comfortable talking to and helping customers in their homes.
* Are great at multitasking and managing your time effectively.
Let’s talk about what’s in it for you:
You’ll be eligible for an on-target bonus of 15%. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO. You'll receive 9% Flex Pay on top of your salary, with options to use it for flexible benefits, add to your pension, or take it as cash.
For starters, you’ll get 34 days of holiday (including bank holidays).
For your health: Benefits like a healthcare cash plan or private medical insurance, critical illness cover, life assurance, health assessments, and more.
For your wellbeing: Gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more.
For your lifestyle: Extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities.
For your home: Up to £400 towards any OVO Energy plan, plus discounts on solar, smart thermostats, and EV chargers.
For your commute: Great deals on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans.
For your Belonging: We have 8 Belonging Networks at OVO, where you can play a part in creating an inclusive and diverse workplace.
Oh, and one last thing...
If you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!
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