Metrorod/Metroplumb
Fully remote
£12.05 per hour
4 on 4 off rota – Either 5-9pm, 6-10pm or 7-11pm 4 nights per week, then 4 days off etc.
We are recruiting for our out of hours team here at Metro Rod LTD. This is a remote role; however, training will be based at our Macclesfield Support Centre and must be done in person.
This is a great opportunity for those looking to increase their income or for anyone who is only able to work outside of regular working hours.
Metro Rod works with clients in the FM, Social Housing, Property Management, Retail, Industrial, and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.
Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction.
What does it entail?
* Providing a first-class customer experience for National, Regional, Local, and Domestic customers.
* Acting as the first line response to orders, enquiries, questions, and complaints, troubleshooting problems where appropriate and providing detailed information to clients in a timely manner.
* Updating and maintaining comprehensive information in the relevant system.
* Collaborating with other Advisors in the team to ensure that information relating to clients is accurately captured and maintained.
* Learning and adhering to multiple service level agreements of all clients.
* Escalating any issues which cannot be resolved to a more senior manager.
What do we look for?
* Exceptional customer service skills.
* Experience within a phone-based customer service/call-centre role.
* Ability to follow processes and procedures.
* Strong eye for detail.
* Resilience.
* Proactive approach.
* Adaptability.
* Strong work ethic.
What do you get?
* 25 days annual leave – plus bank holidays.
* Royal London, Company Pension.
* Group Life Assurance.
* Additional Paid Leave / Special Leave.
* Cycle to Work Scheme.
* Company Events.
* Laptop / Company Mobile.
* Hybrid Working / occasional homeworking.
* Travel subsidy / mileage.
* Free Eye Tests / Subsidy for Glasses.
* Electric Car Charging Points.
* Free Standard Parking.
* Employee Assistance Programme.
* Occupational Health Support.
* Employee Discounts Platform - Sodexo.
Evening Customer Service Advisor
Macclesfield, Cheshire, United Kingdom
sk10 2xf
£12.05 per hour plus benefits
Permanent - Part-time
Posted today
Closing date: 11/12/2024
Job reference: GA1191003MacECSA
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