Salary: £97,414 to £106,547 (London)?plus £5k car allowance
Location: Croydon?
Hours: 36 hours per week ?
Contract Type: Permanent
In the Summer of 2023, we embarked on our 'Connect' programme to review the way we work to improve our homes and services and meet the evolving needs of our residents.
Our transformation programme will build an organisation fit for the future and set us up to deliver our mission: to provide and maintain homes for those that need them most.
We're looking at every aspect of our organisation to deliver an improved experience for everyone who lives in our homes.? We're focused on improved housing management, housing people more quickly, improving our handling of customer enquiries, and ensuring frontline workers are more visible.
We're also reviewing how we're structured to make sure we have the right resource and the right skills in the right part of our organisation.?
This brings an exciting opportunity for a Head of Resident Voice to join our team and be part of something amazing as we continue on our transformational journey.
Reporting to our Director of Performance, Quality and Compliance, you'll be responsible for making sure our resident's voice is heard and that their views and experiences are used to shape our service design and improve our delivery.
In this critical role, you'll be tasked with leading two customer-centric teams. Firstly the Customer Solutions...