The ClientMy client is a market leading FinTech business that spun-out of one of the largest and most successful hedge funds in the world. Their offering is a suite of technology and investment management infrastructure services that they provide to the world's leading hedge funds and asset managers. Their USP is a cutting edge portfolio management system that provides pre-trade analytics for pricing and risk management, as well as ongoing risk & pnl management across all derivative asset classes. Further to this they offer a highly sophisticated OEMS, straight through processing and outsourcing for trade support, middle office, valuation control and treasury.What You'll GetAn opportunity to be part of one of the most exciting FinTech businesses in the City with a clear goal to become the first choice trading technology provider across the investment management derivatives trading market.An opportunity to work in highly collaborative teams with excellent cross-company communication. You are trusted to work autonomously with leadership offering guidance and support when needed.An opportunity work in a high talent density organisation, alongside top performers from across the industry, with exceptional mentoring and opportunities to learn and develop your skills.Market leading compensation, including an annual discretionary bonus, regular salary reviews and ongoing opportunities for financial advancement.Benefits including pension, healthcare, life insurance, 26 days holiday and 10 further days working from wherever you want in the world amongst others.What You'll DoThe individual will manage a team of seven trading assistants, responsible for ensuring the complete, accurate and timely capture of trades and lifecycle events. The team is also responsible for the day-to-day relationship management with their Portfolio Manager and Trader clients. This involves dealing with all trade support issues, service updates & expansion, incident management and coordinating the internal teams accordingly.The team forms part of the operations function supporting trading activities across a diverse client base and product range. Key responsibilities include:Taking responsibility for full Trade Support coverage across all clients.Take responsibility for personally managing four of the most high profile clients. Oversee the management of all other EMEA based clients, being the escalation point for client queries and concerns from the team.Creating a culture of high standards that maintains quality control across all clients.Providing supervisory sign-offs/approvals for key technical operational procedures.Presenting to prospective clients on the operations model and services provided.Assisting with the onboarding of new clients and funds.Project managing the implementation of in-house system and process enhancements for the operations team as the business continues to expand.Hiring and leading the on-site training of any new team members.What You'll Need10 years plus experience in a PM/Trader/Client facing Operations or Trading Assistant role with expert knowledge of the front-to-back trade processing cycle.Experience leading and managing a team of best in class professionals in a high pressure environment.Excellent knowledge of operational risk and risk mitigation utilising technology, process, and controls.Excellent knowledge of one or more flavour of OTC or Listed Derivatives products, including Rates, FX, Credit, Equity, Futures & Options.Technical experience with Python, SQL or VBA would be highly beneficial.Problem solving capabilities and a focus of process improvement.Strong client facing, relationship management and communication skills.