Job summary Woolpit Health Centre is looking for an enthusiastic, motivated and adaptable Administrator to join our friendly administration team. This is a great opportunity for those already working in a healthcare setting who wish to work within primary care or for those who wish to start a career in administration. The successful applicant will work closely alongside our Medical Secretaries, Medical Administrator, Administration Lead and PCN Care Coordinators and will be required to manage a wide range of priorities, have excellent organisation and problem solving skills with the ability to work effectively using your own initiative. The post holder will provide a full range of administrative support to the Practice and staff as directed; undertaking a variety of tasks to assist the day-to-day running of the Health Centre. Applicants will have a flexible approach with attention to detail and the ability to work as part of a busy team. This role will be pivotal in ensuring the needs of the business are met and that the Health Centre operates safely and efficiently. Main duties of the job Main Duties Include: Check and monitor the practices generic email account, transferring clinical records, allocating to workflow for review by doctors and responding to queries from Health Professionals, patients and third parties To distribute daily pathology laboratory results within the clinical system for clinicians review To monitor and process daily administrative Anima requests To monitor and process clinical correspondence via Anima Workflow systems Answering incoming phone calls, transferring calls or dealing with the callers request appropriately To register and monitor new patient registrations via the Healthtech-1 portal To process new patients' medical records and deductions To deal with enquiries via telephone and email from private companies e.g. Insurance companies, patients and Solicitors and keep appropriate records, forwarding information as requested Process Subject Access Requests adhering to GPDR guidelines To support with the monitoring of the practices performance relating to QOF compliance About us Why work for us? Based in the Suffolk village of Woolpit, the Health Centre aims to provide: The type of care that we would expect for ourselves and our own families. We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east. We pride ourselves on the high standards of our care we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK. Our 7 GP partners and 5 non-partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose-built premises. Benefits of working for Woolpit Health Centre include: Attractive rates of pay with annual pay review (not agenda for change) Regular one-to-ones to aid good communication Generous annual leave entitlement Voluntary overtime when available Plenty of training opportunities Membership of the NHS contributory pension scheme The NHS Pension Scheme is a defined benefits scheme Life insurance Family benefits including an adult dependents pension and childrens pension Ill health benefits 20% employer contribution Option of NHS discount and Blue Light Card for retail/dining/holidays etc Free uniform Date posted 03 March 2025 Pay scheme Other Salary £12.77 an hour Contract Permanent Working pattern Full-time Reference number A0250-25-0003 Job locations Heath Road Woolpit Bury St. Edmunds Suffolk IP30 9QU Job description Job responsibilities Check and monitor the practices generic email account, transferring clinical records, allocating to workflow for review by doctors and responding to queries from Health Professionals, patients and third parties To distribute daily pathology laboratory results within the clinical system for clinicians review To monitor and process daily administrative Anima requests To monitor and process clinical correspondence via Anima Workflow systems Answering incoming phone calls, transferring calls or dealing with the callers request appropriately To register and monitor new patient registrations via the Healthtech-1 portal To process new patients' medical records and deductions To deal with enquiries via telephone and email from private companies e.g. Insurance companies, patients and Solicitors and keep appropriate records, forwarding information as requested Process Subject Access Requests adhering to GPDR guidelines To support with the monitoring of the practices performance relating to QOF compliance Please see attached Job Description for further details Job description Job responsibilities Check and monitor the practices generic email account, transferring clinical records, allocating to workflow for review by doctors and responding to queries from Health Professionals, patients and third parties To distribute daily pathology laboratory results within the clinical system for clinicians review To monitor and process daily administrative Anima requests To monitor and process clinical correspondence via Anima Workflow systems Answering incoming phone calls, transferring calls or dealing with the callers request appropriately To register and monitor new patient registrations via the Healthtech-1 portal To process new patients' medical records and deductions To deal with enquiries via telephone and email from private companies e.g. Insurance companies, patients and Solicitors and keep appropriate records, forwarding information as requested Process Subject Access Requests adhering to GPDR guidelines To support with the monitoring of the practices performance relating to QOF compliance Please see attached Job Description for further details Person Specification Experience Essential Experience of working with the general public Experience of administrative duties Experience of working in a healthcare setting Desirable Experience of working in a GP Practice Qualifications Essential GCSE Mathematics and English (grade A-C or 4-9) or equivalent Desirable Business Administration Personal qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Team Player Skills Essential Excellent interpersonal and communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Ability to work within a busy team-based environment Problem solving and analytical skills Ability to follow policy and procedure Desirable EMIS Skills Person Specification Experience Essential Experience of working with the general public Experience of administrative duties Experience of working in a healthcare setting Desirable Experience of working in a GP Practice Qualifications Essential GCSE Mathematics and English (grade A-C or 4-9) or equivalent Desirable Business Administration Personal qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Team Player Skills Essential Excellent interpersonal and communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Ability to work within a busy team-based environment Problem solving and analytical skills Ability to follow policy and procedure Desirable EMIS Skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Woolpit Health Centre Address Heath Road Woolpit Bury St. Edmunds Suffolk IP30 9QU Employer's website http://woolpithealthcentre.co.uk/ (Opens in a new tab)