Customer Service Advisor at British Gypsum
British Gypsum are looking for a Customer Service Advisor at our Kirkby Thore site (Lake District). Are you someone who is passionate about putting customers first, progressing your career, and having varied working days? If yes, then this role could be for you!
At British Gypsum, we are looking for a customer-focused individual to join us as a Customer Service Advisor. In this role, you will be a customer service professional, passionate about delivering exceptional service to our customers. We want you to be fulfilled by the work you do and ultimately enjoy coming to work for British Gypsum every day.
What you will be doing:
Our sites are busy places, with lots going on inside and out, and whilst the exact duties may vary, here is a taster of the role:
1. Respond to customer enquiries, process orders and contact customers across multiple businesses using a variety of communication methods.
2. Mastering more specialist services.
3. Contribute to a continuous improvement culture, identifying opportunities and generating ideas to improve our service.
4. Gather customer insight through the strong relationships you build to trigger business improvements.
5. Show a desire and commitment to develop your own skills and knowledge to perform at your best.
6. Mastering more specialist activities including managing export orders, dealing with bespoke orders, account management, customer care, and supporting our Plasterboard Recycling Scheme.
What we are looking for:
We are looking for a customer-focused and proactive person who enjoys working as part of a team, whilst also being able to manage your own workload. No previous experience is required. Just a desire to learn and a passion to put the customer first.
What's in it for me?
In return for your hard work, we have a range of benefits to offer, some of which include:
* High street discounts
* Pension schemes
* Opportunities for career progression
* And so much more.
If you match our criteria, we will be in touch to discuss your experience and more about you as a person. We look forward to hearing from you!
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