Join Our Team as a 2nd Line Engineer in Newcastle!
Are you a skilled IT professional with a passion for problem-solving and a knack for delivering top-notch technical support? We are seeking a talented and motivated 2nd Line Engineer to join our Managed Service Provider (MSP) team in the heart of Newcastle.
Position: 2nd Line Engineer
Location: Newcastle upon Tyne
Type: FTC - 3 Months
Salary: Up to £32,000
About Us:
We are a leading MSP dedicated to providing exceptional IT services and support to a diverse range of clients. Our mission is to empower businesses by ensuring their IT infrastructure and systems runs smoothly and efficiently. As we continue to grow, we are looking for a dynamic individual to join our team and help us maintain our high standards of service.
Key Responsibilities:
Provide 2nd line technical support for hardware and software issues.
Troubleshoot and resolve network, server, and desktop problems.
Assist with the implementation and maintenance of IT systems.
Liaise with 1st line support and other team members to ensure timely resolution of issues.
Conduct root cause analysis and create documentation for recurring issues.
Support and mentor junior team members.
What We're Looking For:
Proven experience in a 2nd line support role within...