Requisition ID: 5080
City: Warwick
Country/Region: GB
Role Purpose
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations.
Responsibilities
* Architecture Planning and Support
o Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/middleware/backup).
o Lead the structural/architectural design of a platform/middleware/database/backup according to various system requirements to ensure a highly scalable and extensible solution.
o Conduct technology capacity planning by reviewing the current and future requirements.
o Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/platforms, as applicable.
o Strategize & implement disaster recovery plans and create and implement backup and recovery plans.
* Day-to-Day Operations Management
o Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
o Plan for and manage upgrades, migration, maintenance, backup, installation, and configuration functions for own tower.
o Review the technical performance of own tower and deploy ways to improve efficiency, fine-tune performance, and reduce performance challenges.
o Develop shift roster for the team to ensure no disruption in the tower.
o Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
o Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps.
o Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness.
* Team Management
o Resourcing
+ Forecast talent requirements as per the current and future business needs.
+ Hire adequate and right resources for the team.
o Talent Management
+ Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness.
+ Build an internal talent pool of HiPos and ensure their career progression within the organization.
+ Promote diversity in leadership positions.
o Performance Management
+ Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
+ Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below.
o Employee Satisfaction and Engagement
+ Lead and drive engagement initiatives for the team.
+ Track team satisfaction scores and identify initiatives to build engagement within the team.
+ Proactively challenge the team with larger and enriching projects/initiatives for the organization or team.
+ Exercise employee recognition and appreciation.
* Stakeholder Interaction
o Internal
+ Technology Solutions Group, BU Teams, Different Infrastructure teams: Understanding requirements, planning and status updates, maintenance and backup, issue resolution etc.
+ IRMC, QA: Guidance on risk mitigation and quality standards.
o External
+ Clients: Understanding requirements, planning and status updates, maintenance and backup, issue resolution etc.
+ Development and deployment of platforms, applications, databases etc.
Competencies Required
* Technical Knowledge - Knowledge of own tower (platform, application, database etc) - Expert
* Domain Knowledge - Understanding of IT industry and its trends - Competent to Expert
* Managing Complexity
* Passion for Results
* Team Management
* Stakeholder Management
Performance Parameters
* Operations of the tower: SLA adherence, CSAT/Customer Experience, Identification of risk issues and mitigation plans.
* Avoid unauthorized changes.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process.
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