Title: Operations Officer Location: Oxford Contract type: Fixed Term, Seasonal Shape unforgettable experiences for students from around the world—join us in delivering excellence this summer About the role Location: Oxford Start: April 2025 Reports to: Oxford Operations Manager Working pattern: Full time (Weekend shifts are shared across the department, with time given back in lieu) As an Operations Officer, you will play a key role in delivering exceptional summer courses for international students in Oxford. This role is ideal for someone who enjoys problem-solving, has strong organisational skills, a proactive approach, and thrives on working with teams on-site during the summer. Key aspects of the role include: Planning and Logistics: Assist with the planning and booking of timetables, day trips, local excursions, and restaurant visits to ensure seamless delivery of our social and cultural programme. Staff Recruitment and Training: Support the selection and onboarding of on-course staff, including conducting interviews and assisting with training sessions. Relationship Management: Build and maintain strong relationships with staff, host colleges, and suppliers through email, phone, and in-person communication. Site Presence: Be present at college sites during the core delivery period (July-August) to assist with day-to-day operational support, including occasional weekends. Proactive Problem-Solving: Proactively identify and address issues, escalating when necessary to maintain smooth operations. Resource Management: Manage information and equipment, including preparing kits for course delivery. Compliance and Record Keeping: Maintain accurate records and ensure compliance with safeguarding regulations About you Organised and detail-focused whilst fun and enthusiastic: You excel at planning, logistics, and task management with a meticulous eye for detail, but keep it lighthearted. Effective communicator with adaptability and flexibility: You are a confident in-person, phone, and email communicator, and can be outgoing and empathetic to customers. Proactive and positive: You bring a can-do attitude, learn quickly, and respond effectively to changing situations, but also enjoy finding creative solutions. Team player: Happy to step in wherever needed, with a strong sense of teamwork and a positive outlook. Essential: Experience in planning and organising events, projects, or schedules with strong attention to detail and effective coordination. Willingness to spend time away from home during the summer and travel between sites. Strong problem-solving skills and the ability to take initiative. Excellent IT skills, including managing files, emails, and spreadsheets Desirable Experience working in a summer school or similar environment with international students. Familiarity with Oxford Familiarity with Salesforce or other CRMs, Google Workspace and Slack What is in it for you: Training and professional development 25 days annual leave (pro rata) Flexible and hybrid working within the operational needs of the role Excellent team culture Application Details Deadline: Date. We will be reviewing applications on a rolling basis before this end date, early application is encouraged. We reserve the right to close the vacancy early should we receive enough applicants. About us Oxford Summer Courses is part of Bridgemark Education, founded by two school friends and Oxford graduates. Our aim is to help students travel to new places - both physically and academically - exploring paths untrodden through personalised learning. Our teaching methods are carefully designed to suit each age group. Students are encouraged to explore their own academic interests guided by an expert tutor. There is no restrictive curriculum for our courses, we advocate learning without limits. We are proud to be a certified BCorp, part of a global community of businesses that meet high standards of social and environmental impact. Oxford Summer Courses is honoured to be a CarbonNeutral® certified company through our partnership with Climate Impact Partners. Our CEO also founded and continues to support Universify, an independent charity committed to educational equality, through annual significant financial donations, providing office space and through a staff volunteer programme.