Job Title: Health Insurance Compliance & Quality Officer
Type: Full-time or Flexi-time
Onsite/Remote - This role will be onsite (Bournemouth)
Reports to: Director
About the Role:
We’re on the hunt for a sharp-eyed, detail-loving Compliance & Quality Officer to keep our health insurance operations on the straight and narrow. If you’ve got a knack for regulations and a passion for doing things right, this is your time to shine. You’ll own compliance from top to bottom — monitoring laws, auditing sales, and making sure our standards are rock solid.
What You’ll Be Doing:
Regulatory Radar:
* Stay on top of UK health insurance regulations (FCA, PRA, DPA, NHS frameworks — you know the drill).
* Keep the team informed and aligned with the latest compliance updates.
* Handle U/W queries, review quotes, monitor every sale, and make sure we're always audit-ready.
* Build policies and procedures that are watertight.
* Be our point of contact for regulators like the FCA and ICO.
Risk & Compliance Programmes:
* Lead the charge on compliance training, audits, and reporting.
* Sniff out risks, flag vulnerabilities, and roll out corrective plans like a pro.
* Run regular risk assessments and keep the business one step ahead.
Audits & Investigations:
* Conduct internal audits to make sure we're in line with rules and best practices.
* Investigate issues, document findings, and recommend the right fixes.
* Support any external audits or investigations with calm confidence.
Training & Support:
* Deliver training that sticks — keeping the team sharp and regulation-savvy.
* Be the go-to expert for all things compliance.
Reporting & Records:
* Keep accurate logs of all compliance activities, audit outcomes, and changes.
* Provide reports to management and regulatory bodies when needed.
* Track and document all policy updates and legislative shifts.
What We’re Looking For:
* 1+ year experience in UK healthcare, life or health insurance compliance.
* Solid understanding of UK regulatory frameworks.
* Experience with audits, risk assessments, and investigations.
* Laser-focused attention to detail with top-notch communication skills.
* Able to work independently and roll with the fast-paced vibe.
The Perks:
* Private Medical Insurance
* West Hants Gym & Racquets Membership
* Life Insurance
* Fun team events (activity days, retreats, daily incentives)
* Your birthday off
* 28 days holiday (full-time)
* Open office, chill vibes, and a team that’s as supportive as it is ambitious
Salary: Depends on experience — but we pay well for the right people.
Want to bring clarity and compliance to a buzzing, forward-thinking company? Let’s talk.
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