Job Description:
Key Responsibilities:
1. Oversee and coach the team to continually improve customer service while adhering to health and safety, food preparation, and alcohol licensing standards.
2. Handle and protect customer, supplier, and colleague data in accordance with data protection requirements.
3. Motivate the team through effective communication, delivering engaging pre- and post-shift briefs.
4. Support colleagues in resolving customer complaints, handling escalations when necessary.
5. Ensure all financial and administrative tasks are completed per the Duty Manager daily task list.
6. Effectively manage team handovers between shifts, ensuring smooth transitions.
7. Keep senior management informed of any significant issues arising during shifts.
Experience And Qualifications:
Requirements:
1. We are looking for an enthusiastic individual with a proven ability to lead teams in a hospitality environment.
2. You’ll be passionate about delivering outstanding customer experiences and have the flexibility to work across various shift patterns.
3. To excel in this role, you’ll have:
1. A Food Hygiene certificate.
2. Leadership and management qualifications.
3. Significant senior-level hospitality experience with a proven track record in leadership.
4. Familiarity with airport-based hospitality is a plus but not essential.
5. Strong communication skills and the ability to build relationships with colleagues and customers.
6. Proven success in managing teams, meeting sales targets, and maintaining excellent customer satisfaction.
Personal Qualities:
1. We’re seeking someone who is:
1. Passionate about continuous improvement.
2. Decisive and resilient, with a calm and approachable manner.
3. A natural leader with exceptional team management skills.
Application Process:
Apply via the SimplyHired website.
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