Job Title: Contact Centre Sales Consultant
Employer: Sky
Location: Stirlingshire, United Kingdom
Salary: £24,400 per annum + incentives
Employment Type: Permanent
Reference Number: 3145bf7efcc4
Job Details:
Contact Centre Sales Advisor – Livingston
Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £24,400 per annum with incentives on top – you can earn an extra £4,900 on average by achieving targets.
We operate a hybrid working pattern after training which allows colleagues to gain a work-life balance with the opportunity to work from the office and home for part of the week.
In this role, you’ll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You’ll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated.
What you’ll do
* Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
* Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.
* Work in a target-based environment.
* Work 37.5 hours per week with varied set shift patterns. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible.
Training and Development
Training and Development is hugely important to us which is why we’ll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.
At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model.
What you’ll bring
* Results-oriented with a strong enthusiasm for sales.
* Exceptional at building rapport and connecting with people.
* Skilled at identifying and addressing customer needs.
* Creative in solving problems.
* Eager to acquire new skills and knowledge.
The Benefits
There’s one thing people can’t stop talking about when it comes to Sky: the perks. Here’s a taster:
* Free Sky TV, along with discounted broadband, Sky Glass, and mobile.
* Cashback and discounts across hundreds of retailers.
* Discounts and offers on Sky products for friends and family.
Where you’ll work:
We’re based at Kirkton Campus in Livingston and home to over 2000 colleagues. We have free onsite parking and operate a free shuttle bus service from Livingston North train station and Livingston shopping centre. You’ll also have access to our subsidised canteen, free tea and coffee, hair and beauty salon, valet carwash, Amazon lockers, cash machine, covered bike storage, prayer room, and shower facilities as part of the onsite gym.
Inclusion:
CVs aren’t everything. We’re more focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.
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