An exciting opportunity has opened up for a Booking & Scheduling Assistant to join us as a Band 2 Booking & Scheduling Assistant at Salford Royal Hospital / Turnpike House / St James House.
With demand on our services at an all-time high, the role our department provides has never been more critical.
Main duties of the job
As a Booking Clerk your main duties will cover:
1. Receiving and processing patient referrals
2. Booking and changing appointments for patients either via a phone call, a text message, or an email
3. Answering and signposting general enquiries from patients calling our appointments line
To do this we need you to:
1. Be confident using a computer and Microsoft Office
2. Have an excellent telephone manner
3. Be able to communicate effectively
4. Strive to give our patients excellent customer service
5. Be enthusiastic, confident, and committed
We will give you:
1. The chance to make a difference to people in our local communities
2. A mix of both office and home on a rota basis once training is complete
3. A range of Monday to Friday daytime shifts
4. Career development opportunities
Working for our organisation
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham, and Salford, to save and improve lives.
As a large NHS trust, we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate, and inspire – to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including a fantastic annual leave allowance, flexible working opportunities, and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person specification
Qualifications
* Numeracy and literacy qualifications (at least A-C)
* NVQ2 or equivalent clerical qualification
Knowledge, Training, Experience, Skills
* Experience of working in a Team
* Experience of working in a customer care environment
* Maintain Confidentiality
* Ability to adapt to change.
* Experience of time management/working to deadlines
* Able to work in a high-pressure environment
* Able to demonstrate the Trust Values
* Previous NHS experience
* Previous Administration Experience
* Call centre experience
* Knowledge of Patient Centre
The Northern Care Alliance NHS Foundation Trust does not accept unsolicited CVs from recruitment agencies and will not be liable for fees for candidates submitted speculatively.
We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working.
The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.
We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.
We also warmly welcome interest from serving and ex-personnel, and their relatives. Please identify that you are a member of the armed forces community on your application form to be entitled to a guaranteed interview (subject to essential criteria being met). As a Disability Confident Employer, guaranteed interviews are also available to disabled applicants when essential role requirements have been met.
For posts advertised on a fixed term contract basis, we will offer secondments only for NHS appointments. Fixed term contracts will only be offered for external non-NHS appointments.
In applying for this post, you give the Trust permission to use your data for recruitment purposes.
Please note that this vacancy may be withdrawn at any time should we receive sufficient applications or if it is filled via the internal redeployment process.
Keep up to date with the latest job opportunities and information across the Northern Care Alliance by following us on Twitter and Facebook: @NCACareersNHS
Employer certification / accreditation badges
Name Gaynor Hulme Job title Support Manager Email address Gaynor.hulme@nca.nhs.uk Telephone number 0161 206 5138 Additional information
Contact will be available between 9am and 4pm - Mon - Fri
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