Repairs and Servicing Coordinator
Based in Chingford
Permanent
Office based
8am till 5pm
Duties will include but not limited to:
* Deal with day-to-day telephone and email enquiries from tenants and Clients, in a timely and professional manner
* To liaise with tenants and Clients as required ensuring a quality service is delivered and a level of customer satisfaction achieved.
* Promote an efficient and professional image to all customers, always maintaining a high standard of customer service.
* Daily allocation of workload to engineers on our System
* To make appointments for gas, electric and plumbing jobs from email enquiries and Housing online portal
* Review and monitor progress of works and book in further works.
* Providing quotes, updating, and closing jobs and making sure jobs are financially complete.
* Invoicing jobs to correct Clients.
* Distribution of gas and electrical certification to clients as required.
* To ensure parts are ordered and arranged ahead of time to ensure smooth running of service delivery and prevent recall access rate.
* Daily call round to confirm appointments to prevent high no access rate.
* To arrange and order parts as required for jobs and place on outgoing shelf readily accessible for pick up. Ensure parts are logged accordingly.
* Ensure adequate and clear job notes and instructions are provided.
* To Update clients and customers via emails and portals such as Fix Flo and CRM
* Effective dairy...