GBR Recruitment Ltd, are proud to be working in partnership with a leading gold standard approved Fire & Security systems installation & maintenance company, recruiting for an experienced Fire & Security Service Manager to join their Senior Management team, working out in the field managing a team of c.20 Service Engineers ensuring their work is to the highest standard & highest quality. This field based Service Manager role, will cover contracts / projects UK wide, plus potentially some in Europe too, as this Fire & Security company works with major clients across both the UK & overseas, working closely with Facilities Management companies, Interior Fit Out companies (Cat A & B Fitting), plus major corporate business directly, plus M&E contractors. Ideally you will have previously been a time-served on the tools Fire & Security Engineer, who has made the step up into Service Management or Installation Management post, with strong knowledge & experience of all things Fire & Security (products, types of solutions, processes, compliance & legislation, risks, maintenance, installation, upgrades, latest tech & more) with a focus on quality of workmanship, high end customer service / satisfaction & strong commercial acumen (budgets / margins / costs etc.). You will be responsible for the servicing of Intruder Alarms, CCTV (Facial Recognition, Heat Mapping, ANPR and Video Analytics), Access Control, Integrated Security Systems, Fire Extinguishers, Emergency Lighting, Fire & Smoke Detection Alarms, Passive Fire Protection, Gas Fire Protection, EVCS, within all building types, across all industry sectors. You will work closely with the Service Desk Supervisor, to ensure high end customer service & customer satisfaction at all times (24/7, 365 days). You will play a key role in service capacity planning & delivery, as well as monitoring current service levels, with an eye on continuous improvement & smarter ways of working. You will manage all labour (20 Field Engineers), resources, materials, tool requirements to complete the job successfully & to a high quality level. You will control the budget for the Servicing department & deliver servicing works on time (as agreed with the customer) & within the allocated service level agreement & budget, whilst also ensuring profit margins are achieved in line with the company guide lines / policies. Your mindset will be that of CI (continuous improvement) & LEAN ways of working, with the end result being a high end Quality one, OTIF. Mentoring, Coaching & Leading is a key part of this role, getting the best performance out of your Service Engineering team, plus offering them the chance to shine with real L&D opportunities in place / training matrix. Support Project Managers, Commercial Teams, Sales Teams & Finance. Deliver team briefings. Complete required works documentation. Attributes: Time-served Fire & Security Systems Service Manager / Installation Manager professional Supervisory / Management experience of teams over 10 Fire & Security sector qualifications ISO 9001 experience Used to working in NSI accredited companies Used to working in BAFE companies Ideally IOSH qualified Right first time mentality Benefits: Company Car or Car Allowance 31 Days holiday inclusive of bank Holidays Birthday leave 4% Pension contribution (company) Healthcare scheme Year end bonus scheme (discretionary per annum) Interviews to take place ASAP