Customer & Sales Support Assistant | Permanent | Telford | £24,500 - £28,000 | Excellent benefits package
Are you an experienced Customer Service professional seeking an opportunity within an organisation that truly makes a difference? Your key customers would include the emergency services, your favourite sports club, your children's school or nursery and events spaces providing emergency / medical solutions which save lives every day.
Seymour John are delighted to be partnered with the UK's leading supplier of emergency medical equipment in their hunt for a Customer Service & Sales Support Assistant to support their Customers. A financially secure FTSE100 business who haven't lost their family feel despite their ever-increasing success.
The Company
A medium-sized team sitting in their easily accessible Telford office, you will work collaboratively alongside your colleagues within Customer Service, Sales, Marketing and Supply Chain to ensure a smooth service delivery from initial prospect to order delivery. The business is led by a highly experienced and supportive Senior Leadership Team who orchestrate a cohesive and harmonious working environment in a people focused culture.
The Role:
1. Process orders through various channels, including phone and email.
2. Provide product information and offering your expert opinion.
3. Building strong professional relationships with Customers.
4. Ensuring on time delivery targets for products.
5. Work within the predefined processes whilst striving to look for improvements in efficiency and suggest alternatives.
6. Management of returns.
7. Supporting the sales team with quotations and pricing.
About You:
1. You will be an experienced Customer Service professional who is confident in telephone-based customer service environments.
2. An outstanding communicator who builds rapport with stakeholders and customers alike.
3. Excellent problem-solving abilities.
4. Strong work ethic, always focusing on continuous improvement.
If this exciting opportunity is exactly what you are looking for, please contact Lydia Johnson at Seymour John Recruitment Ltd.
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