IN ROOM DINING WAITER - Harrogate
IN ROOM DINING WAITER
Full Time
23,920 per annum plus monthly service charge, typically 2,400 annually
40 hours
Service charge typically over £200 per month (£2,400 per year)
All applicants must be able to provide evidence of their Right to Work in the UK
Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience.
Purpose of the Role
* Set trolleys and trays according to orders and standards
* Make sure all linen, cutlery, glasses and dishes are clean and well-presented prior to delivering to the guest
* Answering the telephone to take food & beverage orders, maximising revenue where possible and you will ensure the correct accompaniments are presented
* Ensure adherence to quality expectations and standards
* Anticipate our guest's needs and provide exceptional service to enhance their stay
* Be responsible of Setting trolleys and trays according to orders and standards
* Monitor inventory levels and assist with ordering and stock control
* Handle guest orders, inquiries, and special requests with professionalism and courtesy
Key Skills, Qualities & Experience
* The ability to multi-task and think on your feet
* Strong communication skills with both team members and guests
* Previous experience within the hospitality industry, preferably in a room service or F&B setting
* Excellent communication and interpersonal skills
* Strong attention to detail and ability to multitask in a fast-paced environment
* Flexibility to work various shifts, including evenings, weekends, and holidays
Benefits
Grantley Hall offers a wide range of benefits and opportunities for all employees:
* A monthly service charge - typically £2,400 annually
* 31 days holiday increasing to 33 days with length of service
* Access to earnings before payday (Access Early Pay / Wagestream)
* Free parking
* Complimentary meals when on duty
* Discounted modern and spacious live-in accommodation
* Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
* Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
* Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
* Grantley Gateway - Discounts and cash back on shopping and trips out
* Discounted hotel stays - Relais & Chateaux from £50 BB, Pride of Britain £75 DBB
* Complimentary bespoke uniform and annual shoe allowance
* Free sight tests for those eligible
* Onsite Team Gym with professional induction
* Refer a Friend Scheme where you can earn up to £1000
* 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
* Grantley Academy to support your development
* Annual paid volunteering days