Responsible for the efficient and effective running of the clinical facing administrative team/s. This will include identifying conflicting demands and adjusting schedules accordingly, arranging complex cross-organisational and multi- disciplinary activities in line with the local and national health care agendaEnsuring effective diary maintenance, room and meeting bookings and other administrative arrangements as required, to enable the clinician to fulfil their role.Implementing changes in practice and technology in response to local and corporate drivers, eg electronic patient records.The post holder is responsible for the timeliness, accuracy and integrity of the data which is recorded on paper and electronic systems.Liaising with other clinical facing administrative staff in order to make outpatient appointments from Consultant and GP referrals especially in relation to peripheral clinics ensuring that all the appropriate paperwork is received in a timely and efficient manner.As directed by the Admin, Service, General Manager or Consultants, update and maintain the consultant job planning system to ensure an accurate reflection of the consultants job plan.Provide a first point of contact for all levels of staff, patients and their relatives for the Clinical / Medical Teams. This will include advice and support to patients and their carers in relation to their appointments, treatment and diagnosis ensuring that at all times confidentiality and data protection are not breached.To provide a courteous and professional service in line with Trust standards at all times, with respect to communication to patients, colleagues and service users.Support in the handling of complaints or other information requests coming in to the clinical office.Ensure results/reports are chased in a timely manner and brought to the Consultants / Medical Teams attention. Ensure results are followed up so patients are given follow up appointments/discharged as appropriate as within RTT guidelines.To work on own initiative to answer queries regarding patients results (for example, results from MRIs and ensure these are picked up from the relevant department on a regular basis) in accordance with defined protocols, and providing support, coaching and guidance to the clinical administrative team/s.To have an understanding of the CMGs systems and processes. Review and implement practices and protocol changes in line with service needs.To support the team in the effective management of care pathways and targets in accordance with defined protocols.Provide assistance and support to clinical / medical staff and their teams in researching and preparing academic or other papers for publication or presentation.Ensure that all Consultants and their teams annual leave, study leave and absences are accurately recorded, monitored and communicated to the relevant areas and that where appropriate arrangements are made for either cover or reduction of clinics.Any other duties as may be required by the Consultants, Clinical / Medical Teams, Management team. (Please refer to the job description/person specification for further details on the role)