Time left to apply End Date: April 10, 2025 (26 days left to apply)
job requisition id R6119
Azelis is seeking highly motivated, self-starting individuals to support external Sales Managers in customer service and administrative processes, in order to guarantee service to customers and increase the profitability in the relevant department.
Main Accountabilities
1. Act as direct point of contact for customers
2. Prepare sales prices for the Sales Managers where needed
3. Follow-up on customer satisfaction
4. Prepare monthly sales statistics
5. Manage customer requests for samples local and intercompany and follow-up
6. Ensure best-in-class customer engagement through optimal usage of the CRM system (Dynamics 365) and the integration of the different IT systems (Outlook, CRM, Team). Advocate the use of the Customer Portal and the e-Lab (if applicable)
7. Ensure pricelist update and customer communication, alert and discuss price issues at customers with the sales managers
8. Ensure clear communication to customers and the internal organization on product specifications (product changes, classification, risks, PBMs, legal aspects, production process etc ...)
9. Follow-up on customers and customers purchasing behavior, detecting opportunities, developing commercial relationship
10. Translate the Group’s Sustainability Strategy into concrete job-related action items and contribute actively and timely to the implementation of the sustainability KPIs
Experience, Skills & Education
1. Commercial, entrepreneurial and dynamic mindset
2. Technical affinity and interest
3. IT/digital savviness (CRM Dynamics 365, customer portal, usage of integrated Microsoft tools, …)
4. English and local language
5. Legal and quality driven
6. Self-starter – Passionate about achieving goals/targets
7. Understanding of customer and market dynamics and requirements
8. Strong relationship building and negotiation skills
9. Very good IT skills (CRM, AX Dynamics, Excel)
About Azelis
Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry, present in 63 countries across the globe with over 3,800 employees. Our knowledgeable teams of industry, market and technical experts are each dedicated to a specific market within Life Sciences and Industrial Chemicals. We offer a lateral value chain of complementary products to more than 59,000 customers, supported by +2,700 principal relationships, creating a turnover of €4.1 billion (2022). Azelis Group NV is listed on Euronext Brussels under ticker AZE.
Across our extensive network of more than 60 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated, and unique digital service to local customers and attractive business opportunities to principals. Top industry-rated by Sustainalytics, Azelis is a leader in sustainability. We believe in building and nurturing solid, honest and transparent relationships with our people and partners.
Impact through ideas. Innovation through formulation.
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