About the job ?
As a Customer Sales Advisor, you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, and ensure that customer requirements are met and exceeded.
Your main responsibilities will be:
1. Providing the highest level of customer service and being proactive to customer needs
2. Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner
3. Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
4. Carrying out routine maintenance and cleaning of ticket machines and IT equipment
5. Accurately completing all accountancy and other associated documentation
6. Maintaining TVMs at the station
You'll need to be:
7. Able to deliver exceptional front-line customer service
8. Able to understand customer requirements and expectations
9. A Self-starter with a can-do attitude
10. Confident when decision making
11. Able to remain calm yet directive in a crisis
12. Able to work to strict procedures
As a minimum, you will need to have:
13. The ability to work as part of a team or independently
14. Evidence of numerical ability
15. Attention to detail
16. Strong verbal and written communication skills
17. Customer Service Experience
About the location?
Yeovil Pen Mill is a busy station, particularly during the Summer time, with services towards London Waterloo, Weymouth and Gloucester.
Working Pattern?
This role will require you to work a variety of shifts which will include early starts and late finishes as well as weekends and bank holiday working. Your starting and finishing times may be at times when public transport is not available, so you must be able to get to and from the station without relying on this
Additional Information?
Applicants shortlisted will be invited to an interview. Potential nterview dates W/C 14/10/2024
The Reward?
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
The Reward
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
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