RECEPTION DUTIES Understand and maintain confidentiality at all times Answer the telephone as priority and deal with appropriately. Make appointments with GPs and Nurses, asking appropriate questions to ensure appropriate appointment length and time is offered. Receive incoming calls, deal with patients' general queries at reception desk, record messages for GPs and Nurses Prepare repeat prescriptions using the computer. Pass on unresolved queries to a colleague when leaving at lunchtime or evening Ensure Paers (Check-In system) is set up for the surgery Ensure that the surgery is prepared as per room rota for the use of doctors, practice nurses and other visiting professionals. Have knowledge of all office procedures and fulfil any of these duties when required Deal with Temporary Registration Follow up queries from patients regarding result of diagnostic tests, x-rays and smear tests. Book emergency ambulance at GP request. Collect non NHS fees, record and produce receipt for patient/carer. Follow protocol for preparation of acute and repeat prescriptions Lock and unlock premises and set (un-set) alarm system Awareness of Health and Safety of self and others