Words First Ltd is an innovative and forward-thinking company dedicated to providing exceptional multidisciplinary therapy services in schools across London and Greater London. Our mission is to support children and young people achieve their full potential in education through high-quality, evidence-based interdisciplinary therapy delivered with heart and soul.
Our Vision, Mission & Goal
* Vision – To facilitate school environments in which all staff, parents and carers understand, accept, and know how to support children and young people with special educational needs.
* Mission – To make a difference to children's lives in school every day, with heart and soul.
* Goal – To provide an outstanding service for schools that is flexible, impactful, and relevant to their unique needs.
Words First Values:
* Child-Centred: Our therapists prioritise the best interests of children in all decision-making.
* Evidence-Based: All our work is rooted in research and evidence-based practice.
* Flexibility: We offer a flexible service tailored to the needs of each child and school.
* Teamwork: We foster strong working relationships within and outside the Words First team and respect all cultures and beliefs.
As we expand beyond London, we're looking for a Contract & Partnership Manager to play a key role in strengthening relationships with schools, ensuring they receive outstanding service, and driving new business opportunities in emerging regions.
What You'll Be Doing:
Managing School Partnerships & Contracts
* Act as the first point of contact for schools with active contracts.
* Support the Operations Lead in managing contracts with Multi-Academy Trusts, Local Authorities, the NHS, and London Boroughs.
* Coordinate school queries and ensure timely, professional responses.
* Track Service Level Agreement (SLA) days per term and ensure Words First delivers on commitments.
* Conduct audits of service delivery, gathering and processing data to improve services.
* Ensure schools fully understand the range of services available to them.
* Coordinate communication between schools and the Words First team, escalating complex queries as needed.
* Work closely with IT and Operations to refine internal systems and processes.
* Support the creation and distribution of school information packs and termly updates.
Business Development & Expansion
* Research and develop strategies to expand Words First services beyond London.
* Identify new business opportunities in targeted regions and build relationships with decision-makers.
* Support marketing efforts, including website updates, social media, and networking events.
* Contribute to the development of engaging content for YouTube, Instagram, and TikTok.
What We're Looking For:
* Strong communication and relationship management skills.
* Experience in contract management, account management, or a client-facing role.
* Highly organised with attention to detail and problem-solving ability.
* Confident in managing multiple tasks and meeting deadlines.
* Proficiency in Microsoft Office and administrative tools.
* Passion for SEN services and making a difference in education.
* Experience in education, therapy services, or business development.
* Marketing, PR, or social media experience.
* Knowledge of SEN services and working with children with additional needs.
* Strong IT skills and ability to improve internal systems.
Join Our Mission!
If you're passionate about building relationships, forging meaningful partnerships, and expanding access to SEN services, we'd love to hear from you. A full job description will be provided upon application.
Application Deadline: 28th March | Interviews: 9th - 11th April | Start Date: 22nd April
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