Recruiting for a lovely client in Langley for an experienced European shipping clerk.
This role is responsible for the day-to-day coordination, management, and profitability of the European transport operations.
Key Duties and Responsibilities
1. Responsible for managing the export/import processes for road freight shipments.
2. Planning and coordinating transport routes and daily schedules for Europe for the fleet, ensuring that the transportation is cost-efficient and profitable.
3. Ensuring effective management in arranging customer collections, packing services, and deliveries.
4. Working with customers and office staff, planning routes and scheduling delivery times, coordinating the drivers, agency drivers, and vehicles for work.
5. Coordinating with customs for clearance and managing customs entry exceptions.
6. Managing EU airfreight (i.e., DHL) and EU road courier shipments.
7. Discussing and resolving client/supplier problems and complaints.
8. Coordinating all aspects of shipping fine art and antiques from one destination to another:
1. Assessing clients' individual needs on a daily basis – liaising with overseas agents, private collectors, galleries, auction houses, artists, transport companies, etc.
2. Communicating with clients, guiding them through the process of shipping their art/artefacts from different locations.
3. Quoting and coordinating both domestic and international shipments.
4. Arranging customer collections and deliveries, which may also include the arranging of specialist packing services.
5. Preparing and processing all documentation and the booking of the chosen method of transportation.
6. Efficiently handling paperwork including bills of lading, labelling, timesheets, and detailed condition reports with photos, customs clearance, and advising the customer of any required payments due.
7. Invoicing: ensuring invoices are produced on time, month to month or in advance as the job file requires.
8. Preparing operational reports detailing all work done and comprehensive record keeping, including on our freight management system.
9. Producing a cost analysis and reports of jobs and European truck runs.
9. Communicating with the sales and operations team throughout the day.
10. Providing administration assistance to the sales team.
11. Providing assistance throughout the business as and when required.
12. Attending regular team meetings.
Key Attributes
1. Proven track record and knowledge of domestic and European transport operations and planning.
2. Good knowledge of current EU transport legislation.
3. Good geographical knowledge.
4. In-depth knowledge of current EU customs procedures and paperwork requirements.
5. Experience of dealing with high-end clients and goods.
6. Proficiency in MS Word, Excel, Outlook.
7. Attention to detail and accuracy.
8. Excellent communication skills both written and verbal.
9. Interpersonal skills – discreet, trustworthy, and have the ability to build and maintain strong relationships internally and externally.
10. A flexible approach to work and be capable of managing priorities.
11. Ability to work on own initiative.
12. Commercially focused considering end-to-end costs.
Skills:
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