Here at East and North Hertfordshire Teaching NHS Trust,
Our mission is: Providing high-quality, compassionate care for our communities
Our vision to 2030 is: To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Clinical Support Worker - Children's Diabetes who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will work as an integral part of the team and demonstrate a willingness to develop the knowledge and skills required to assist in caring for children, young people, and their families, with diabetes under the supervision of a paediatric diabetes multidisciplinary team (comprising of consultants, nurses, dieticians and psychologists).
You will assist the multidisciplinary team (MDT) to meet the health needs of CYPs with diabetes by supporting the team in the management of the patients' diabetes. All relevant training will be provided to the successful candidate to enable them to support the MDT. The job requires working across both Lister and QEII sites.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
Support the MDT in the outpatient clinic setting.
Organise and assist the MDT with the smooth running of the outpatient service
Collect annual review blood and urine samples and send them to the lab
Complete annual review foot-check and give foot care advice
Complete injection and cannula site inspections
Provide annual review paperwork and ensure completion
Co-ordinate patients data downloads and attach to clinical record
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications / Training
Essential criteria GCSE Maths and English at Grade 4 or above (or equivalent). Health related NVQ Level 3 or equivalent Willingness to undertake in-house training appropriate to the role
Previous Experience
Essential criteria Experience of working within a caring environment. Experience of working within a team. Demonstrate ability to follow agreed policies and procedures.
Desirable criteria Demonstrate experience of working within an MDT
Skills
Essential criteria Ability to communicate in a variety of settings with CYP, and their families, of varying levels of understanding Excellent organisation and communication skills and ability to work to deadlines Demonstrates a flexible approach to work. Basic IT skills
Desirable criteria Willingness to develop IT skills as appropriate to role.
Knowledge
Essential criteria Understanding of the requirements of the role Knowledge and implications and responsibilities under information governance. Knowledge of audit practice and value
Desirable criteria Knowledge and understanding of responsibilities under the Trust Point of Care Testing policy.
Other requirements
Essential criteria Understanding of, and commitment to, equality, diversity and inclusion Role model our Trust values every day Motivated to deliver high quality of patient care Ability to travel between trust sites
Our values
We want our staff to believe in, demonstrate and live our values in everything we do.
Include We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
Improve We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
Committed to our Community
East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .
We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.
We are proud to be a Disability Confident employer and achieved our status in 2019.
We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net
We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.
We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.
When you apply...
Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible.
All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send e-mails to your junk mail so please check as well as your inbox.
As a publicly funded employer, we need to ensure we utilise our funds responsibly, this may mean we are unable to support sponsorship required to gain the right to work for particular positions. We strongly advise you to contact the line manager or a member of the Resourcing Team before applying to confirm if we will be able to support with sponsorship for that post.
King's Trust Support
If you're aged between 16 and 30 years-old, you can get FREE employability support from The King's Trust. The King's Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact Enquiries.H&SC@princes-trust.org.uk for support.
Secondments/Fixed term
Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.
If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Clinical Support Worker Children's Diabetes-Applicant pack (PDF, 744.3KB) Must Read Guidance Notes - Application Forms (PDF, 91.9KB) Guidance Notes for Applicants - How your data is used and stored (PDF, 416.6KB) Policy Statement - Recruitment of Ex-Offenders (PDF, 101.1KB) Guidance on secondments for internal applicants (PDF, 101.3KB) Showcasing our teaching commitment (PDF, 5.0MB)