Working as an Operations Manager within Street Operations Services, the successful candidate must be highly skilled and motivated in both people as well as operational management. Ideally with experience within the waste field or similar transferrable skills, the role will involve working in a high profile department with ever changing and competing priorities. The candidate should be a team player but with the ability to work self sufficiently using their own initiative. This role is office based and will also involve working outside when required. Key responsibilities The post holder will be responsible to (and deputise for) the Boroughwide Services Manager for the provision of an effective Waste Management and Cleansing Service. This includes the deployment of staff, plant and machinery and management of sub depots and stores. The post holder will have direct responsibility to ensure that the service is provided to the level set out in the Waste Management specification and as directed by the Operations Service Manager. To assist the Boroughwide Services Manager in providing an effective and efficient service by providing effective management of front line teams in carrying out general and specialist cleansing, waste, clinical, confidential, voids and winter maintenance management duties as directed. To be responsible for the implementation of current and future service transformation programmes, to lead and implement throughout their services area. To develop and manage work programmes, monitor service standards, ensure adequate resourcing and be responsible for all health and safety procedures in their area of operation. To work in partnership with the Estate Services in Housing and Commercial Waste service to ensure the effective waste management service in estates and Commercial Waste. To maintain high levels of customer satisfaction with the service. To assist in the development and implementation of work programmes and schedules and to ensure that effective systems are implemented for the completion of work within the programme. To manage and supervise all staff within service area and to ensure their effective deployment to meet service requirements. This will include the management of attendance records, time sheets, sickness, annual leave, performance management, training and development and performance appraisals. To lead on all second stage and above sickness, attendance and disciplinary matters. To conduct interviews and produce reports. To monitor staff matters being conducted by the Supervisors and ensure compliance with council procedures. To maintain a register of staff issues and raise any concerns as identified.