Job Description
Job Title: Aftercare Coordinator\n\nLocation: Reading, UK\n\nSector: Real Estate / Lettings / PRS / Property\n\nOur client are a dynamic and growing real estate company focused on Purpose-Built Rental Housing. They are at the forefront of the Private Rented Sector (PRS), delivering high-quality, single-family homes while ensuring an exceptional customer experience. As they enter an exciting period of expansion, we are seeking an experienced and proactive Aftercare Coordinator to join the team.\n\nAbout the Role:\n\nAs an Aftercare Coordinator, you will play a vital role in supporting the Aftercare/Defects team across a regionalised selection of the portfolio.
You will work closely with development partners, consultant teams, and property management team to ensure a seamless customer experience. With a strong pipeline of projects under contract and a significant growth plan, this role offers the opportunity to be a key player in shaping the aftercare strategy.\n\nThis position is based in a Reading office, just opposite the train station and is ideal for someone currently working in a similar role within a developer, main contractor, or aftercare/defects team in a consultancy.\n\nKey Responsibilities:\n\nWork with Employers Agents and Clerks of Works (CoWs) to close out defects at handover and at the end of the defect liability period.\n\nLiaise with Developer Aftercare teams to coordinate defect rectifications efficiently.\n\nArrange and manage the redeployment of defects that fall outside of SLA agreements.\n\nSchedule and conduct customer home visits to assess reported defects, poor workmanship, or general concerns.\n\nEnsure that customer issues are promptly investigated and resolved to a high standard.\n\nCollaborate closely with internal teams to ensure smooth resolutions of customer issues.\n\nMonitor and assess sub-contractor performance, escalating concerns and trends as needed.\n\nOversee and coordinate the End of Defect (EOD) inspection process at the end of the defect liability period.\n\nReport to the Aftercare Lead on all aftercare matters, including the performance of developers, CoWs, and contractors, as well as internal and external KPIs.\n\nMaintain and update all systems, relevant folders, and the Aftercare inbox to ensure a well-organised workflow.\n\nSkills and Competencies:\n\nProven experience in customer service, aftercare, or defects resolution within a developer, main contractor, or consultancy.\n\nExcellent communication and customer service skills with a professional and friendly approach.\n\nAbility to work autonomously while also collaborating effectively within a team.\n\nStrong problem-solving skills, with the confidence to make decisions and drive resolutions.\n\nHighly organised, detail-oriented, and proactive in managing tasks and responsibilities.\n\nWhy Join?\n\nBe part of an innovative and rapidly growing company in the PRS sector.\n\nWork in a supportive and collaborative environment where your contributions make a real impact.\n\nOpportunity for career progression as they continue to expand.\n\nCompetitive salary and benefits package.\n\nIf you are passionate about delivering high-quality customer experiences and thrive in a fast-paced, growth-oriented environment, we’d love to hear from you