Allocating M&E /HVAC jobs to be completed out to a team of field based engineers/subcontractors and tracking progress reactive breakdown requirements for domestic & commercial clients Managing maintenance requirements for domestic & commercial clients Answering incoming calls/emails from clients and establishing their requirements Providing information and guidance on services provided Taking jobs to be completed from clients and setting up jobs on computer system Obtaining costs from suppliers for parts Sending/raising further work quotes for approval, following a breakdown Raising purchase orders from suppliers Ordering parts and booking in further works Sending completion reports and certification to clients Raising RAMS where necessary Completing tender documentation