We are looking for a dedicated Senior Customer Service Advisor to join our thriving close-knit team. The successful candidate will have a strong commitment to providing top-notch customer service, coupled with a keen attention to detail. You will also help support the Customer Service Manager and act as a Team Leader to the team by mentoring others in the team and showing strong leadership skills. Client Details This is a fantastic opportunity to join a well-established organisation in the logistics industry. Based near Bicester, they are recognised for their commitment to staff development and their high-quality customer service. Description Key responsibilities of the Senior Customer Service Advisor include: Provide exceptional customer service at all times Respond to customer queries and complaints in a timely and professional manner Work closely with other departments to ensure customer satisfaction Develop and maintain strong relationships with customers Participate in team meetings and training sessions Provide feedback on customer service processes and procedures Maintain a deep knowledge of company products and services Support the secretarial and business support department as needed Support the other managers on projects as may be required and lead the team in their absence Mentor and train new customer service representatives, sharing best practices and providing support Profile The successful Senior Customer Service Advisor will have: Excellent communication and interpersonal skills Previous customer service experience Experience in a team leader/managerial role is highly desirable, but not essential A strong understanding of customer service principles and practices Ability to work well in a team and individually Strong organisational and communication skills Self-starter who is quick and adept at problem solving Be a confident, reliable and proactive individual Job Offer Benefits include: A competitive salary A supportive work environment Opportunities for personal and professional growth Free parking A comprehensive benefits package Access to many company perks Generous annual leave package